The
information
provided
by
customer,
including
Personal
Information
is
on
a
voluntary
basis.
While
providing
information,
it
is
implied
that
user
has
given
consent
to
the
collection of information and its use for the purposes mentioned below:
3.3.1.
To provide PSPCL services to users.
3.3.2.
Registration for the purpose of creating an account to receive PSPCL services
.
3.3.3.
To provide services under various Government schemes
3.3.4.
To reply to user’s queries and complaints.
3.3.5.
To send notifications, bills, receipts to users.
3.4.1.
PSPCL
shares
personal
information
of
users
with
third
party
like
payment
gateways
etc.
in a way that does not personally identifies the user.
3.4.2.
Only
the
information
that
is
necessary
to
provide
services
or
resolve
user’s
complaints/queries is shared with third party service providers.
3.4.3.
PSPCL
may
share
information
to
any
governmental
or
regulatory
authority
as
required
under any law applicable.
3.5.
Data Retention and Security
Data Retention
3.5.1.
The
user
data
shall
be
retained
for
the
period
that
is
necessary
to
provide
PSPCL
services
or
as
required
to
fulfill
legal
and
regulatory
obligations.
After
the
retention
period
the
data shall be archived/deleted.
Security
3.5.2.
The
industry-standard
security
practices
are
followed
in
PSPCL
to
safeguard
the
user
data.
3.5.3.
Adequate
steps
like
encryption,
IP
whitelisting,
etc.
are
taken
to
safeguard
information
sharing with third parties.
3.5.4.
Users are responsible to prevent unauthorized access to their password or devices.
3.5.5.
PSPCL
is
no
responsible
for
any
hardware/software
problems
or
security
breaches
beyond its control, in particular, for any third party/user action leading to security breach.