CIN No.: U40109PB2010SGC033813

Right to Information Act

CHAPTER – I, INTRODUCTION

Punjab State Elecy. Board is an utility for one of the essential services for general public because power supply is the basic need of each and every household. Economy as well as growth of the State is primarily dependent on Power. For making the public aware of about the various activities being undertaken by the PSEB to ensure availability of an efficient and reliable power supply system, information which are commonly required by the general public as per the provisions of the ?Right to Information Act-2005?, are being made available on the PSEB Web-Site for which PSEB is bringing out this handbook . This is helpful in bringing transparency in the working of PSEB and also provisions under “Right to Information Act-2005” shall be complied with. This handbook is available on the PSEB website www.psebindia.org.

This is however, made clear that the information available in thishandbook as well as on the PSEB Website shall not be used for any legal purposes. The Management shall not be held responsible for any error or omissions crept in inadvertently while projecting the instructions /guidelines through this website/handbook.

ORGANISATION CHART

Vide Notification No 1/9/08-EB(PR)196,dated-16.04.2010 Govt. of Punjab unbundled Punjab State Electricity Board into two companies

  • Punjab State Power Corporation Ltd. (POWERCOM) 
  • Punjab State Transmission Corporation Ltd. (TRANSCO)

In exercise of the Power conferred by article -45 of the Articles of Association of Punjab State Power Corporation Limited and Punjab State Transmission Corporation Ltd.and all other Powers enabling him on this behalf, Governor of Punjab is appoint the following Chairman cum Managing Directors and Directors of the above Corporations with immediate effect. The appointment will be initialy for a period of one year from the date of joining:-

                                  PSPCL

  1. Er. K. D. Chowdhry               Chairman cum Managing Director
  2. Sh. G. S. Bachi                       Director/Administration
  3. Er. K. L. Sharma                    Director/Distribution
  4. Er. M. R. Parhar                    Director/Generation
  5. Sh. S. C. Arora                       Director/Finance
  6. Er. Surinder Pall                    Director/Commercial

                                PSTCL

  1. Sh. Umakanta Panda                          Chairman cum Managing Director
  2. Sh. Umakanta Panda                          Director/Finance & Commercial
  3. Er. Shashi Prabha                                Director/Technical
  4. Mr. Niraj Hitabhilashi Tayal              Director/Administration

 

Duties/Functions of Chairman cum Managing Director and Directors of
PUNJAB STATE POWER CORPORATION LIMITED, Patiala.

 

Chairman cum Managing Director (PSPCL)

  1. General Administration
  2. Gazetted establishment (concerning Class-I, officers and above except Sr. Executive Engineers and Addl.SEs).
  3. Postings and transfers of all gazetted officers, Sr. Xens and equivalent level and above
  4. Calling of explanations/issue of Show Cause Notices/Charge sheets in respect of Superintending Engineers and Sr. Executive Engineers.
  5. Vigilance & Security.
  6. Administrative approval for creation, up gradation abolition, diversion, conversion etc. of gazetted posts.
  7. Matters related to:-
    i.   CE/ EA & Enforcement
    ii.  CE/HRD
    iii.  CE/TA & Inspection
    iv.  Chief/IR&W
    v . Forum for Redressal of Grievances of the consumers
  8. Legal matters.
  9. All policy issues relating to Commercial/purchases/ procurement.
  10. Priority/compassionate appointment cases
  11. Recruitment cases
  12. Functions and items of work not specially entrusted to any other Director.

Office Order No. 02/BD-526 Dt. 15th June, 2010
And further amended vide O/O No. 03/BD-526 dated 25.6.2010.
Consequent upon the transfer scheme for Punjab State Electricity vide Pb. Govt. (Department of Power)
Chandigarh Notification No.1/ 09/08-EB (PR)/196 DT. 16.4.2010 and appointment of CMD and Directors of Punjab State Power Corporation Ltd., I Er. K.D. Chaudhary, CMD, Punjab State Power Corporation Ltd., in exercise of power vested in me subject to Article 50 of Articles of Association and the resolution passed by the Board of Directors in its 4th Meeting  held on 10th June, 2010 at Mohali hereby distribute the duties /functions amongst the Directors of the POWERCOM as under:-

DIRECTOR/GENERATION (PSPCL)

  1. Chief Engineer/Hydel Projects.
  2. Chief Engineer/O&M, GGSSTP, Ropar.
  3. Chief Engineer/O&M, GNDTP, Bathinda.
  4. Chief Engineer/Const. GHTP, Lehra Mohabbat.
  5. Chief Engineer/O&M, GHTP, Lehra Mohabbat.
  6. Chief Engineer/Thermal Design, Patiala.
  7. OSD/Coal Management, Patiala.
  8. Chief Engineer/Civil Design & Construction.

DIRECTOR/DISTRIBUTION (PSPCL)

  1. All CEs/Distribution.
  2. Chief Engineer/ RE & APDRP.
  3. Chief Engineer/Metering.
  4. Chief Engineer/Store & Disposal.
  5. Chief Engineer/MM.
  6. Chief Engineer/Planning.
  7. Chief Engineer/Workshops.
  8. Chief Engineer/Commercial.

DIRECTOR/FINANCE (PSPCL)

  1. Chief Engineer/ ARR & Tariff Regulation.
  2. Finance and Budget, Income & Expenditure, Accounts & Audit, Banking arrangements, Loan/Borrowings, investment and reserve.
  3. Disciplinary cases of Dy. CAO, Dy. C.A., Dy. F.A., Sr. Accounts Officer & Accounts Officer/ Appeals of Non Gazetted Estt. i.e. ARA/IA/Divisional Accountant/ Revenue Supdt./SAS Accountant etc. whose appointing  and punishing authority is CAO/Chief Auditor.
  4. Matters relating to Estt. of Accounts Officers.
  5. Postings & transfers of AOs/Sr.A.Os.

DIRECTOR/ADMINISTRATION (PSPCL)

  1.   i.      Public Relations
    ii.     Sports
    iii.     Culture
  2. All establishments, disciplinary cases of Assistant Engineers and Assistant Executive Engineers.
  3. Postings & transfers of AEs/ AEEs and below ranks.
  4. Non Gazetted Estt. (Head Office):
    a) All matters including complaints, disciplinary action, punishment and appeals.
    b) Non gazetted Estt. of field offices except IAs, ARAs, Divisional Accounts/Revenue Supdts. /SAS Accountants etc. whose appointing and punishing authority is Chief Accounts Officer/Chief Auditor.
  5. Industrial Relations, Labour Welfare, Social and staff welfare and language.
  6. Advances from Provident Fund) Except those of Members. (In relaxation of Rules)
  7. Cases for purchase of land
  8. Cases relating to purchase of stationary and printing of forms beyond the competency of Secretary/Joint Secretary/Deputy Secretary in consultation with the Finance Section.
  9. Sanction of hiring of private accommodation for Board’s  offices beyond the competency of Secretary.
  10. Cases relating to re-imbursement of medical charges (except CEs) beyond the competency of Secretary/ CEs/CAO.
  11. Cases concerning compensation under the Workmen Compensation Act and claims against accidents.
  12. Cases relating to administrative approval of proposal for amendment/revision of various regulations and delegation of powers.
  13. Administrative approval for creation, up gradation, abolition, diversion, conversion etc. of non gazetted posts (Head office administration).

Chief / I R & W (PSPCL)

  1. Dy. Secretary/Finance-I
  2. Dy. Secretary/Finance-II
  3. Dy. Secretary/Rectt (Through Dy. CE/Personnel)
  4. Dy. Secretary/Meetings
  5. Dy. Secretary/Services-II (Through Dy. CE/Personnel)
  6. Dy. Secretary/General (Through Dy. CE/Personnel)
  7. Dy. Secretary/Est.-I (Through Dy. CE/Personnel)
  8. Dy. Secretary/Personnel
  9. Under Secretary/Secret Gazetted
  10. Dy. CE/Technical/SE/Enquiry
  11. Legal Advisor
  12. Dy. CE/Enquiry/SE/Enquiry

Since the duties/functions of erstwhile Secretary, PSEB have been entrusted to Chief/IR & W, as such the financial powers vested in erstwhile Secretary, PSEB as per Delegation Of Powers are hereby delegated to Chief/IR & W. Accordingly the files of Dy. Secy./Services-I being submitted directly to erstwhile Secretary, PSEB will now be submitted directly to Chief/IR & W. However, files for postings and transfers of AEs/ AEEs will henceforth be submitted directly to Director/ Administration and that of Sr. Xens and above ranks will be submitted directly to CMD, Powercom.
Decision of the (erstwhile PSEB, Whole Time Members and Managing Committee) or Predecessor of a member shall not be changed by the Directors without prior approval of the undersigned (CMD/ Powercom).
Proposals for consideration of cases in the meeting of WTDs/Board of Directors will be routed through the Company Sectary, who will put up the same to the CMD after Financial and Legal examination, where required.
The above duties and functions shall be carried out by the Directors/Chief/ I R & W under the general supervision, directions of the CMD/Powercom, who may, in his discretion, call for any case and/or suo-moto pass any orders upon a case for compliance.

Sub:   Procedure followed in Decision Making Process

The point wise reply is as under please:-

What is the procedure followed to take a decision for various matters ? ( A reference to Secretariat Manual and Rule of  Business Manual, and  other rules/regulations etc can be made) As per Regulation 4 of Regulations of Conduct of Business-1980:

i)        All cases referred to in the First Schedule appended to these regulations are brought before the Board in accordance with the provisions of  regulations contained in part-II of these regulations.

ii)       All cases referred to in the Second Schedule are disposed of collectively by the Whole-time-Members of the Board on its behalf.

iii)     All other matters not covered under the Schedule-I & II are disposed of in accordance  with the general or special orders passed  by the Chairman.

What are the documented procedures/laid down procedures/Defined Criteria / Rules to arrive at a particular decision for important matters ? What are different levels through which a decision process moves ? As per 9.1 above . The followings are the different level under Secretatiate/CE’s  office through which a decision process moves:

Secretariat CE’s office

  1. Supdt. AE/XEN
  2. Under Secy./Dy.Secy. S.E.
  3. SE Personnel/Tech/Inquiry C.E.
  4. Secretary.
What are the arrangements to communicate the decision to the public ? The decisions taken at the level of WTMs / Board are communicated to the concerned office by the meeting section. These decisions are further  communicated to the Public through Press/ other Media if these are related to the public.
Who are the officers at various levels whose opinions are sought for the  process of decision making ? The concerned HODs move the proposal for decision.  If finance of the Board is involved, the views of finance are taken and if the matter is legal the views of Legal Advisor are sought.
who is the final authority that wets the decision ? As brought out in para 9.1 the final authority is WTM/Board/Member In charge for taking decision.
Please provide information separately in the following format for the important matters on which the  decision is taken by the public authority:

Sr.No.

i)                    Subject on which the decision is to be taken

ii)                   Guideline/direction, if any

iii)                 Process of Execution

iv)                 Designation of the officers involved in decision making.

v)                  Contact information of above mentioned officers.

vi)                 If not satisfied by the decision, where and how to appeal.

There are  numerous subjects delt with by PSEB such as commercial, accounts, Estt., purchase proposals ( Stationery, furniture, plant & machinery, land acquit ion)  for which delegation is with the  various authorities . the  cases are processed by different HODs to whom these concern for orders of the C.A. i.e. Member In Charge/ WTMs/ Full Board . The entire information as sought for as already been given in the para 9.1 to 9.5.

           Please provide information separately in the following format for the    important matters on which the decision is taken by the public authority.

Sl.No. :
Subject on which the decision is to be taken : To settle the differences/disputes arising between the Board and the consumers.

The cases are reviewed where supplementary amount is billed to any consumer as a result of checking carried out by task force/operation organization /enforcement or any other agency or officer of PSEB.

Guideline/Direction, if any : The consumer or his authorized representative has been provided opportunity to present his case.
Process of Execution : After considering the representation of the consumer, if any, and after hearing him or his authorized representative at the time of review proceedings.
Designation of the officer in decision making. : Divisional Dispute Settlement Committee: 1.Chairman:             Addl. SE/Sr. XEN(DS)2.Member      One officer from Accounts and Finance Cadre not below the rank of Accounts Officer.

3.Member      XEN /AEE/ AE to be disgnated by the SE(DS) Circle from within the circle.

The committee will have the jurisdiction to dispose of the complaints involving pecuniary disputes upto Rs. 50,000, in each case.

Circle Level Dispute Settlement Committee:

1.Chairman:             Dy.C.E/SE/(DS)

2.Member                Dy.C.A.

3.Member                Sr. XEN /Sales

4.Members               One representatives of the Industry (To be nominated by Director Industry and Commerce Punjab).

5.PresentingOfficer Addl.SE/Sr.XEN (DS)

6. Nodal Officer Sr. XEN/Addl S.E./ Tech

The committee will have the jurisdiction to dispose of the complaints involving pecuniary disputes of an amount exceeding Rs. 50,000/- and upto Rs. Two Lacs, in each case.

Zonal Level Dispute Settlement Committee:

1.Chairman              :        CE(DS) concerned

2.Member                 :      Chief Auditor/CAO(Revenue)

3.Member                 :       SE/Sales or SE/Billing

4.Members               :     One representative from the     Industry.(As recommended by Director of Industry and Commerce Punjab)

5.Members                5.Presenting Officer:       Dy.C.E/SE/DS concerned

6. Nodal Officer: S.E.\Dy. C.E. Head Quarter

7. Nominated Member

Representative of the consumer corganization (To be nominated by the divisonal Commissioner in case where the zone comprises of more than one district or Deputy Commissioner where the zone comprises of one district only.)

The committee will have the jurisdiction to dispose of the complaints involving pecuniary disputes of an amount exceeding Rs. Two Lacs, in each case.

Before submitting a complaint involving billing disputes, the consumer will be required to deposit 20% of the total disputed ammount and attach a copy of the receipt with the complaint.

Forum for Redressal of Grievances of Consumers

1.Chairman:                       CE

2.Member:                          Independent

3.Member:                          C.A.O.

5.PresentingOfficer:           Sr.Xen

In case the chairperson of the forum is unable to discharge the functions owning to absence, illness or any other cause, the other member who is an officer of the licensee shall discharge the functions of the chairperson, untill the day on which the chairperson assumes office

Appeal against the decisions of disputes settlement committees to be filed within three months.

If not satisfied by the decision where and how to appeal : In case the consumer is not satisfied with the decision of the forum an appeal can be filed with OMBUDSMAN by depositing 50% of the ammount assessed by the Forum (incl of amount already deposited on this account)
Contact information of above officers

RTI INFORMATION

NORMS FOR THE DISCHARGE OF/ TS FUNCTIONS

(I) SECRETARY/PSEB OFFICE ORDER NO. 8910/C-1 DT. 1.3.2002 REGARDING WORKLOAD/STAFFING NORMS IN RESPECT OF OP. SUB-DIVISIONS

A) WORKLOAD NORMS FOR OPERATION RURAL AND URBAN SUB DIVISION:-

The workload for a Sub Division(Rural as well as Urban) shall be between 700-1200 Units. If the workload in a Sub Division exceeds 1200 units, then the workload of the Sub-Division shall be transferred to adjoining Sub Divisions. If this is not possible, then a new Sub Division shall be created.

The number of Units will be worked out as under:-

No. of Units= 0.05 ENC +ENT+0.25 TLL

Where
ENC = Effective No. of Connections

GSC + 2 X SP +4XMS+10XLS+10XBS+AP+No. of Street Light Points

ENT = Effective No. of DS Transformer

1xNo. Of T/Fs upto 200 KVA rating+2xNo. Of T/F above 200 KVA rating

TLL = Total Length of HT/LT/33/66 KV Lines, in KM
GSC = No. of General Service Connections.
SP = No. of Small Power Connections.
MS = No. of Medium Supply Connections.
LS = No. of Large Supply Connections.
BS = No. of Bulk Supply Connections.
AP = No. of Agricultural power Connections.

B) STAFFING NORMS FOR OPERATION SUB DIVISIONS :-

I) Works Section (Both for rural and Urban sub-division)

1 AE/AEE = 1 (AE upto 900 Units & AEE beyond 900 Units
2 UDC(SDC+CC) = 2 (One UDC will act as SDC and other UDC will act as Consumer Clerk)
3 LDC = 1
4 Peon = 2
5 Driver = 1 (For every vehicle provided).
6 Chowkidar = 1 (For each office which is not located in PSEB colony or office complex).

II) STAFF FOR REVENUE WING

a) RURAL SUB DIVISION :

1 ARA/RA = 1 (ARA upto 7000 connections & RA beyond 7000 connections).
2 UDC = 1 (For every 3 Ledger Clerks/LDCs with minimum 1 UDC in each sub-Division).
3 Ledger Clerk (LDC) = 1 Ist upto 2400 effective connectins.

2nd when effective connections exceed 3000.

3rd when effective connections exceed 5400.

4th when effective connections exceed 7800 and so on.

Effective Connections for Ledger Clerks will be worked out as under:-

Type of Connection Multiplier for working out Effective Connection
GSC 0.65
SP 2 for computerized billing

3 for manual billing

MS 4 for computerized billing

6 for manual billing

LS & BS 3 for centralized (Manual) billing.
SL 15 for manual billing
AP NIL

0.65 for computerized billing.

1 for manual billing.

NOTE: To be used in case free electricity to AP consumers is withdrawn.

Cashier (LDC) 1st upto 2000 effective connections.

2nd when effective connections exceed 2500.

3rd when effective connections exceed 4500.

4th when effective connections exceed 6500 and so on.

NOTE: Minimum 2 Cashier will be provided in the Sub-Division.

Effective connections for Cashiers will be worked out as under :-

Type of Connection Multiplier for working out Effective Connection
GSC 0.50
SP 1
MS 2
LS & BS 2
SL 2
AP NIL

0.65 ( To be used in case free electricity to AP consumers is withdrawn).

contd……3

5

  Meter Reader  1st upto 1600 effective connections.

2nd when effective connections exceed 2000.

3rd when effective connections exceed 3600.

4th when effective connections exceed 5200 and so on.

Effective connections for Meter readers will be worked out as under:

Type of Connection Multiplier for working out Effective Connection
GSC 0.5
SP 1

 

6. Bill Distributor 1st upto 2400 effective connections.
2nd when effective connections exceed 3000.
3rd when effective connections exceed 5400.
4th when effective connections exceed 7800 and so on.

Effective Connections for Bill Distributors will be worked out as under:

Type of Connection Multiplier for working out

Effective Connection

GSC 0..5.
AP Nil
0.5 (To be used in case free electricity to AP Consumers

is withdrawn)

Other Connections 1

B) URBAN SUB DIVISION :-

1 ARA/RA = 1 (ARA upto 7000 connections & RA beyond 7000 connections).
2 UDC = 1 (For every 3 Ledger Clerks/LDCs with minimum 1 UDC in each sub-Division).
3 Ledger Clerk (LDC) = 1 Ist upto 2400 effective connectins.

2nd when effective connections exceed 3000.

3rd when effective connections exceed 5400.

4th when effective connections exceed 7800 and so on.

Effective Connections for Ledger Clerks will be worked out as under:-

Type of Connection Multiplier for working out Effective Connections
GSC 0.65
SP 2 for computerized billing

3 for manual billing

MS 4 for computerized billing

6 for manual billing

LS & BS 3 for centralized (Manual) billing.
SL 15 for manual billing
AP NIL

0.65 for computerized billing.

1 for manual billing.

NOTE: To be used in case free electricity to AP consumers is withdrawn.

4. Cashier (LDC) 1st upto 2000 effective connections.

2nd when effective connections exceed 2500.

3rd when effective connections exceed 4500.

4th when effective connections exceed 6500 and so on.

NOTE: Minimum 2 Cashier will be provided in a the Sub-Division.

Effective connections for Cashiers will be worked out as under :-

Type of Connection Multiplier for working out Effective Connection
GSC 0.50
SP 1
MS 2
LS & BS 2
SL 2
AP NIL

0.65 ( To be used in case free electricity to AP consumers is withdrawn).

 

5 Meter Reader 1st upto 2000 effective connections.

2nd when effective connections exceed 2500.

3rd when effective connections exceed 4500.

4th when effective connections exceed 6500 and so on.

Effective connections for Meter readers will be worked out as under:

Type of Connection Multiplier for working out Effective Connection
GSC 0.5
SP 1

 

6. Bill Distributor 1st upto 3000 effective connections.
2nd when effective connections exceed 3600.
3rd when effective connections exceed 6600.
4th when effective connections exceed 9600 and so on.

Effective Connections for Bill Distributors will be worked out as under:

Type of Connection Multiplier for working out

Effective Connection

GSC 0..5.
AP Nil
0.5 (To be used in case free electricity to AP Consumers

is withdraw

n)

Other Connections 1

III) TECHNICAL STAFF BOTH FOR RURAL AND URBAN SUB DIVISION:-

i) 1 No. AAE will be provided in the Sub-Divisions having more the 900 Units.

ii) 1 No. of JE will be provided for every block of 200 units or its fraction greater than 0.5 minimum 4 No. JEs will be provided in each sub-Division.

iii) 3 No. Lineman and 6 No. ALM will be provided with each JE.

STAFF FOR COMPLAINT CENTRE :

Normally the Complaint Centre shall be located at sub-divisional Head Quarters to cover an area upto 80 sq. kms. However, for sub-divisions having area more than 80 sq. kms, additional complaint centers will be provided as under :-

Total area of

Sub-division

(sq. kms.)

of Additional complaint Centres
upto 80 Nil
81-140 1No.
141-200 2No.
201 & above 3No.

Each additional complaint Centre will be provided staff consisting of one Lineman & two ALMs.

TELEPHONE FACILITY AT COMPLAINT CENTRE :

To facilitate the consumers to registar / lodge their complaints regarding maintenance of LD system and to monitor the complaint centers for their proper functioning, telephone facility for incoming calls only, will be provided at each complaint center in the rural area whereas for complaint centers in the urban area, provision of telephone facility both for incoming and outgoing balls will continue.

V) STAFF FOR MAINTENANCE FOR DISTRIBUTION TRANSFORMERS :-

1 No. Foreman and 1 No. RTM will be provided in the sub-Divisions having upto 240 Distributions transformers. The Sub divisions having more than 240 distribution transformers will be provided with 2 No. Foreman and 2 No. RTM.

NOTE : For maintenance of distribution transformers, JE Incharge of the LD system will be responsible to point out the maintenance job to be done on the transformer and Forman will attend to this job on ?Job Order Basis.?

V) STAFF FOR POWER CUT

4 No. Lineman and 4 No. ALM will be provided at each Sub station under Sr.XEN/Grid Mtc. (Op.) Divisions to implement popwer cut instructions. 1 Lineman and 1 ALM will be coming in each shift.

NOTE : However, in case of 33/66 KV Sub-Stations feedingvillageshaving 24 hours supply, no power cut staff will be provided.

Sd/-

(Er. P.P. Garg)

Jt.Secy./Personnel

(II) Secretary/PSEB Office Order No.8911/C-1 dt.1-3-2002 regarding work load staffing norms in respect of Op-Division/ Op-Circles & Zonel office.

OPERATIONAL DIVISION

Work Load : An Operation Division may have 4-6 Sub-Divisions.

Staffing Pattern

  1. Sr.Xen One
  2. Steno-Typist One

NOTE : Provision of one post of AE/Tech. In heavily loaded Operation Division will be considered in individual cases with proper justification.

Accounts Section

  1. Supdt./Divnl. Accounts One
  2. Circle Assistant One
  3. UDC One (For every block of 325 employees or part thereof greater than 0.5. Pensioner may be counted equal to ½ serving employee).
  4. UDC/LDC(Auditor) Equivalent to No. of Sub-Divisions.

NOTE : 50% of the Auditors in the A/Cs Section should be LDC and the balance

  • 50% UDC who must have passed the DAE.

General Section

  1. Divnl.Supdt. One
  2. Circle Assistant One
  3. UDC Two
  4. LDC Three
  5. Peon Two

Drawing Section

  1. DHD One
  2. JDM One

Staff for checking of Energy Meters/Metering Equipment

Staffing Pattern

a) A Divn. Having equivalent One JE/Installation effective connections below 14400

b) A Divn. Having equivalent Two JE/Installation effective connections 14400 and above.

DUTIES FOR JE/INSTALLATION

The existing periodicity for checking of connections by JE/Installation is as under :-

i) Single phase domestic Once in two years.

Connections.

ii) Single phase commercial Once every year.

Connections, three phase domestic, three phase commercial connections and AP connections.

iii) S.P. Industrial and Bulk Once in six months.

Connections upto 100 KW

Load.

However, the above periodicity for checking of connection is not possible, therefore, JE/Installation will be utilized by the Sr.XEN/OP. Divn. For checking of energy meters/Metering Equipment at random and will depute him on daily basis for checking of connections for which JE/Elect. is authorized for sealing. During checking JE/Installation will perform the following functions :-

i) Note down type and other particulars of the meter.

ii) Note down the current meter reading in his register.

iii) Check the Meter Reading recorded by the Meter Reader in the Meter Reading Card.

iv) Check meter with and without load connected to the premises.

v) Check proper installation of Meter or any tampering of the meter.

vi) Check proper installation of Meter or any tampering of the meter.

vii) Prepare daily report of the inspected meters.

viii) Check any possibility of theft of energy in the premises.

ix) Any other work given by Sr.Xen/Op.

A) OPERATION CIRCLE

Work Load :An Operation Circle may have 4-6 Operation Divisions.

Staffing Pattern :

I) SE Personal Office

1. SE One

2. Sr. Scale Stenographer One

3. Havaldar One

4. Driver One

II) Sr. Xen. Tech. Office

1. Sr. Xen One

2. Jr. Scale Stenographer One

3. Peon One

Estt. Section

1. Circle Supdt. One

2. Circle Assistant One + @ ½ per Op. Divn.

3. UDC One + @ ½ per Op. Divn.

4. LDC Five

5. Peon Two

NOTE : The post of Circle Assistant and UDC in the Estt. Section will be

provided as 1 + @ ½ per Operation Division. For this, each Grid

Mtc.(Op.) Division & Operation Construction Division will be

reckoned equivalent to half Operation Division.

IV) Drawing Section

1. CHD One

2. Draftsman One

3. JDM One

V) Other Staff

1. AE/Civil One

2. JE/Civil One

3. Cable Jointer Two

4. Cable Jointer Mate Two

NOTE : Headquarters of staff at (V) would be fixed by the

SE according to the workload requirement.

VI) Additional staff for work relating to Regularization of work charged staff as ALM of Zone concerned

1. Circle Assistant One

2. LDC(Typist) One

NOTE: These additional posts are admissible in one Operation Circle at the HQs of the Operation Zone for catering to the work involving regularization of work charged staff to the posts of ALM of the Zone concerned.

B) OPERATION ZONAL OFFICE

Staffing Pattern

I) C.E. Personal Office

1. Chief Engineer One

2. Private Secretary One

3. LDC One

4. Driver One

5. Havaldar One

6. Peon (cum Restorer) One

II) S.E./HQs Office

1. S.E. One

2. P.A. One

3. Havaldar One

III) Works Section

1. Sr.Xen One

2. Supdt. Grade-I One

3. Sr.Asstt. Three

4. LDC Two

5. Jr. Scale Stenographer One

6. R.A. One

7. CHD One

8. Draftsman Two

9. Peon Two

IV) Estt. Section

1. Under Secy. One

2. Supdt. Grade-I One

3. Sr.Asstt. Two + @ One per Circle

4. LDC Two

5. Jr. Scale Stenographer One

6. Steno Typist One

7. Peon Two

8. Chowkidar One

9. Sweeper One

NOTE : The staffing pattern of charges where two tier system is in vogue will remain unchanged except that the post of SE/Civil will be withdrawn from the office of C.E./OP.(Central), Ludhiana.

Sd/-

( Er.P.P.GARG )

Jt.Secy./Personnel

Rules, Regulations, Instructions, Manual and Records, for Discharging Functions

ELECTRICITY SUPPLY REGULATIONS( ( Sales Regulations)

Name / title of Type the document of the document- Manual

(For Supply of Electric Energy to consumers)

Brief Write-up on the Document

The regulation provides essential information to the consumers and the Public at large. These regulations have complete information of various rules, how to get connection, details of rates for various types of connection, rights / liabilities of the consumers, details of nodal agency for redressing the consumer grievances, method of Right to appeal etc.etc. These regulations help in establishing an era of cordiality and good -will between the Board & its consumers.

From where one can get a copy of rules, regulations, Instructions, manual and records. Address: Language Officer, Head Office, PSEB,
The Mall, Patiala
Telephone No: 2220851 to 60 Ex.3663
Fax : 2215897
Fee charged by the department for a copy of rules regulations, instructions, manual and records (if any). Rs.150/- per copy.

For viewing the details of Electricity Supply Regulations, a manual is avilable on PSPCL website at www.pspcl.in under the heading of REGULATIONS“.

A Statement of the categories of documents that are held by it or under its control:

6.1 Use the format given below to give the information about the official documents. Also mention the place where the documents are available for e.g. at secretariat level, directorate level, others (Please mention the level in place of writing “Others”).

SR.No. Category of the document Name of the document and its introduction in one line. Procedure to obtain the document Held by / under control of
1. Regulations 1 )PSEB Purchase Regulations
2) PSEB Pre-mature Regulations
3) MSR I & II
4) Employees Conduct Regulations
5) Employees Punishment and Appeals
6) Stenographers Class-III
7) Ministerial Services Class III
8) Technical Services Class III
9) Accounts Class III services
10) Accounts and General Class I and II
11) T.A.rules
12) PSEB Services of Engineers (Electrical) Regulations
13) PSEB Services of Engineers (Civil) Regulations
14) PSEB Drawing Service Regulations
15) Conduct of Business Regulations
16) Chairman Powers
17) Class IV Regulations
These documents are available with Language Office in H.O. Patiala and can be had after depositing the cost in cash

Regulations -Download

Language Office

Head Office
The Mall, Patiala

2. Meetings Minutes of Meetings These documents are available with Dy.Secy/Meetings in H.O Patiala and can be had after depositing the cost in cash Dy.Secy/Meetings

Particulars For Arrangement for consultation 

A statement of boards, council, committees and  other bodies constituted as its part.

Name & Address of the affiliated body: –  Dispute Settlement Committees: –

Dispute Settlement Committees are constituted by PSEB to provide opportunity to resolve consumer disputes effectively and amicably. The different types of committees are: –

7.1 Name of the Dispute Settlement Committee Address

  1. Circle Level Dispute Settlement Committee: Office of respective SE/DS
  2. Zonal Level D.S.C. Office of respective CE/DS.
  3. Dispute Settlement Authority Shakti Sadan, Opp. Kali Devi Mata Mandir,. The Mall, Patiala
  4. Board Level Review Committee PSEB, Head Office, The Mall Patiala.

Type of Affiliated Body: – Committees

Brief introduction of the Affiliated Body: –

The basic aim of constitution of these committees is to provide an inexpensive & expeditious opportunity to the consumers to represent against any payment /assessment made by Board official/officers. These committees were constituted in the year 1999.

Role of the Affiliated Body:-

The role of these committees is to review the assessment after considering the representation of the consumer, if any, and after hearing him or his authorized representative.

Structure and Member Composition:-

Circle Level Dispute Settlement Committee Zonal Level Dispute Settlement Committee Dispute Settlement Authority (DSA)
For cases above Rs.25,000/- and upto Rs.1 lac Above Rs.1 lac upto Rs. 5 lacs Above Rs. 5 lacs
Chairman : Dy.CE/SE/DS con.

Member : Dy.CAO/Dy.CA

Member :Addl.SE/Sr.Xen/Enf

Member : Dy.Dir/Sales

Members :Three Representatives from the Industry

PresentingOfficer: Addl.SE/Sr.Xen/DS con.

Chairman : CE/DS concerned

Member : Chief Auditor

Member :Dir/Sales & Dir/Billing

Member : Director/Enf.concerned

Members : Three Representatives from the Industry

Presenting Officer : Dy.CE/SE/DS con.

Chairman: CE

Member: Dy.CE/SE

Member:C.A.O.

Members: Two Representatives of Industry

PresentingOfficer: Sr.Xen

Dispute Settlement Authority works on full time basis. The Administrative control of the authority is under the Chairman, PSEB. The headquarter of the authority are at Patiala. The authority is empowered for site checking & holding of meetings at different stations, if situation so warrants. The decision of the authority is final as for as PSEB is concerned.

Head of the Body:

The Chairman of each committee is the head of the Committee.

Address of main office and its branches:

The office of circle level Dispute settlement Committee & Zonal level Dispute Settlement Committee is the concerned office of Dy.C.E /S.E/DS and concerned Chief Engineer/DS. The office of Dispute Settlement authority is Shakti Sadan, Opp. Kali Devi Mandir, The Mall, Patiala.

Frequency of meetings:

DSCs ?at least once a month (min.)

DSA – four meetings in a week.

> Can Public participate in the meeting

The concerned consumer or his representative.

> Are the minutes of meeting prepared

Yes, the minutes of meeting are Prepared.

Particulars of Recipients of Concessions, permits or authorization granted by it.

Name of Programme Concessions
Type Concessions to DS,NRS & AP consumers
Objective Hardship cases
Target
Eligibility (i)
(ii)
(iii)
DS/NRS consumers falling under Bet area, members of SC category, applicant falling in sub-mountaneous area, applicants within 16 Km of international Border belt, religious & charitable institutions run by recognized associations have the option to pay SCC in lump-sum or as rental @ 1.6 paise per rupee of the estimated cost of line & equipment.
Yellow Card holders- they can pay SCC in installments of Rs.10 per month.
Marginal farmers, yellow card holders, applicants within 16 Km of international Border Belt, Kandi Area applicants are to pay SCC as Rs.2000/- per BHP instead of Rs.3000/- per BHP.
Pre-requisites The applicants falling under Bet Area / SC category / Yellow Card holders /Marginal farmers within 16 Km of International Border are required to produce the required certificate from the concerned Revenue authority / SDM /DC office.
Procedure to avail the benefits Applicants desirous of DS/NRS /AP connection are required to submit application and agreement form alongwith certificate of competent authority of category under which concession is sought.
Time limit for the concession / Permits / Authorizations In case of applicants falling under Schedule caste / Border area, AP, connections are given on priority as per seniority. The benefit of SCC as monthly rentals is allowed then and there in case of Bet Area, DS/NRS applicant after completing the formalities .
Application Fee (Where applicable) As per Sales Regulations
Application format (where applicable) PSEB CS-1 application and agreement form (A&A Form) available in Sales Regulation Appendix-1 and separately put on PSEB web site.
List of attachments (certificates/ documents) Only application and agreement form (A&A Form) alongwith concerned certificate of benefit under which connection / concession is sought.
Format of Attachments PSEB CS-1 application and agreement form (A&A Form) available in Sales Regulation Appendix-1 and separately put on PSEB website.
List of beneficiaries in the format given below:-

 

Sr.
No./
Code
Beneficiaries Name Validity period Parent/
Guardians
Address
Distt. City Town/
Vill age
House No.
1. All applicants falling under Bet Area / SC category /Marginal farmers falling under 16 Km of International Border. As and when applicants falling under these categories applies for a connection, the benefit is allowed then and there. The benefits are given on uniform basis to all applicants falling under these categories in the state of Punjab.
DISTRIBUTION RETURNS